Refund policy

Refund & Return Policy

All Sales Are Final

Because all Light of Yah products are made to order, all sales are final.
We do not offer refunds or accept returns for:

  • Change of mind

  • Incorrect size selection

  • Buyer’s remorse

  • Incorrect shipping address provided by the customer

Please review all product descriptions and size charts carefully before placing your order.

Damaged, Defective, or Incorrect Items

We will only accept returns or issue replacements for items that are:

  • Damaged during transit

  • Defective

  • Incorrect (wrong item received)

Inspection is required upon delivery.

You must contact us within 7 days of delivery at info@lightofyah.com with:

  • Your order number

  • A clear photo of the issue

  • A brief description of the problem

Requests submitted after 7 days from delivery will not be eligible for resolution.

Return Authorization Required

Returns must be approved before sending any item back.

If your return is approved:

  • We will provide a return shipping label and instructions

  • Returns sent without authorization will not be accepted

Approved returns must be sent to:
2501 Chatham Road
Springfield, IL 62704

Exchanges

Because all items are custom made, we do not offer exchanges, including size exchanges.

If you are unsure about sizing, please contact us before placing your order at info@lightofyah.com.

Non-Returnable Items

The following items are non-returnable under any circumstances:

  • Custom or made-to-order products

  • Sale or clearance items

  • Gift cards

  • Personal care items

  • Perishable goods

  • Hazardous or flammable materials

Refunds (If Approved)

Refunds are only issued if a return is approved due to damage, defect, or error on our part.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time is up to 10 business days

  • Banks and credit card companies may take additional time to post the refund

If you do not see your refund within 15 business days of approval, please contact us at info@lightofyah.com.

Order Issues & Customer Support

For all return, refund, or order-related questions, contact:
📧 info@lightofyah.com

Please allow 1–2 business days for a response.

Chargebacks & Fraud Protection

Initiating a chargeback without first contacting Light of Yah may result in:

  • Order investigation documentation submitted to the payment processor

  • Account restriction for future purchases

We are always happy to help resolve issues directly and fairly.

Policy Agreement

By placing an order on lightofyah.com, you acknowledge and agree to this Refund & Return Policy.